Store Policy
Customer Support & Enquiries
We are dedicated to providing expert advice on air rifles, optics, accessories, and maintenance services. For any product inquiries, technical support, or order tracking, please reach out to our team via phone, email, or WhatsApp during standard business hours.
Pricing & Legal Compliance (SA CPA & ECTA)
Price Adjustments: Prices on our website are subject to change without prior notice due to exchange rate volatility, supplier price adjustments, or administrative updates.
Legal Status: In terms of the South African Consumer Protection Act (CPA Act 68 of 2008) and the Electronic Communications and Transactions Act (ECTA Act 25 of 2002), product displays and prices on our store serve as an invitation to do business ("invitation to treat") and do not constitute a binding contract until the order is accepted and dispatched.
Outdated Prices & Errors: In the event of an inadvertent pricing error, outdated display price, or technical system glitch, we are not legally bound to supply products at the incorrect price. We reserve the right to correct the pricing, inform you of the error, and cancel or adjust unfulfilled orders with a prompt full refund.
Stock Availability & Supplier Orders
Inventory Accuracy: While we strive to maintain real-time inventory updates online, fast-moving items or concurrent sales may result in a product showing as available when it has recently sold out.
Onsite Stock vs. Supplier Sourcing: To offer a wide range of shooting equipment and specialty airguns, not all listed items are kept on-site at our physical store. Selected items are sourced directly from our local and international suppliers upon order confirmation.
Backorders: If an ordered item is out of stock or requires supplier procurement, we will notify you with the estimated delivery lead time. You reserve the right to maintain the backorder, switch to an alternative product, or receive a immediate full refund.
Payment Methods
We accept payments through secure online channels, including:
Credit & Debit Cards
Payflex (Buy Now, Pay Later)
Direct Bank Transfer / EFT (Orders process once payment clears in our account)
Delivery, Inspection & Returns
Dispatch Times: Orders with on-site stock typically dispatch within 1–3 business days. Lead times for supplier-ordered stock will be communicated upon order processing.
Returns & Refunds: Products returned within 7 days of delivery must be unused, in their original undamaged packaging, and accompanied by proof of purchase. Custom orders, special supplier imports, and used consignment items are excluded from standard returns, subject to the CPA.
Privacy & Data Protection (POPIA Compliance)
We prioritize your privacy. All personal data collected during account creation and checkout is handled strictly in accordance with the Protection of Personal Information Act (POPIA Act 4 of 2013). Your information is encrypted and used exclusively for processing orders and enhancing customer service.